Gateway Plant Guarantee:
Gateway guarantees our plants are the highest quality, true to name and in a healthy growing condition. We offer a one time, 1 year guarantee on all hardy trees, shrubs & perennials from date of purchase if properly planted and cared for in your garden. Replacement plants not guaranteed.
If you would like to claim a loss you must have your receipt. Please bring in the dead plant or a photo. Note that this is not a money back guarantee. We will place a credit for the amount of purchase on your account.
We Cannot Guarantee:
1. Plants kept in containers
2. Plants damaged by deer
3. Plants watered improperly
4. Plants killed in extreme weather conditions such as drought
5. Plants discounted 30% or more
Gateway Return Policy:
Plants may be returned within 24 hours of purchase if they are well cared for and saleable. We reserve the right to refuse a return if the plants are not in the same condition as when they were sold.
We may choose to charge a restocking fee for the return of more that one plant. Special orders are not returnable.