Gateway Plant Guarantee:
Gateway guarantees our plants are the highest quality, true to name and in a healthy growing condition. We offer a one time, 1 year guarantee on all hardy trees, shrubs & perennials from date of purchase if properly planted and cared for in your garden. Replacement plants or plants purchased with the replacement gift card are not guaranteed.
If you would like to claim a loss you must have your receipt. Please bring in the dead plant or a photo. Note that this is not a money back guarantee. We will give you a gift card for the value of your plants or find a replacement plant.
Plants installed by Gateway are guaranteed for 2 years from installation date. Labor is not guaranteed or refundable.
We Cannot Guarantee:
1. Plants kept in containers
2. Plants damaged by deer
3. Plants watered improperly
4. Plants killed in extreme weather conditions such as drought
5. Plants discounted 30% or more
Gateway Return Policy:
Plants may be returned within 24 hours of purchase if they are well cared for and saleable. We reserve the right to refuse a return if the plants are not in the same condition as when they were sold.
We may choose to charge a restocking fee for the return of more that one plant. Special orders are not returnable.